Getting Started with Reviews AI
Reviews AI monitors, generates, and publishes AI-powered responses to customer reviews — all from one central dashboard. Connect your review platforms and let AI handle responses automatically, or review them before they go out.
What Is Reviews AI?
Reviews Manager brings all your online reviews into one place and uses AI to craft personalized responses. It currently supports:
Google Business Profile
Facebook
Zillow
G2
Google Play
Apple App Store
When activated:
Reviews from all connected platforms are synced into one dashboard.
AI generates personalized responses based on your brand voice.
Responses are published automatically or queued for your approval.
Negative reviews are handled with configurable CTAs (email, phone, or visit).
Analytics track your review performance across all platforms.
Dashboard Overview
Reviews Manager has two main tabs:
Tab | Purpose |
Reviews | View, filter, and respond to all reviews |
Analytics | Track ratings, response times, and engagement |
Reviews Tab
The Reviews tab displays every review from all connected platforms.
Each review card shows:
Element | Description |
Author & Platform | Reviewer name with platform icon |
Star Rating | 1–5 star visual rating |
Review Content | Full text of the customer review |
Status Indicator | Replied, Awaiting Reply, or Response Ready |
AI-Generated Response | Suggested reply (editable before sending) |
Reply Box | Write or edit a response and send directly |
Status Definitions
Status | Meaning |
🟢 Replied | Response has been published |
🟡 Response Ready | AI has generated a response awaiting your approval |
🔴 Awaiting Reply | No response generated yet |
Filtering & Search
You can filter reviews by:
Status (All, Replied, Awaiting Reply, Response Ready)
Platform (Google, Facebook, Zillow, G2, Google Play, Apple App Store)
Star rating
Date range
Search by keyword or reviewer name
Bulk Actions
Generate All: AI generates responses for all reviews that don't have one yet.
Publish All: Send all AI-generated responses at once (for "Let Me Review" mode).
Analytics Tab
Track how your reviews and responses are performing.
Key Metrics
Metric | Meaning |
Average Rating | Overall star rating across all platforms |
Total Reviews | Number of reviews received |
Reply Rate | Percentage of reviews that have been responded to |
Avg Response Time | Average time between review posted and response sent |
Additional Insights
Review volume trend chart (weekly, over 6 months)
Rating breakdown (1–5 stars with visual bars)
Platform breakdown showing review distribution
Settings
Access settings by clicking the gear icon in the header.
Reviews Manager has five settings panels:
Panel | Purpose |
Select Your Preferences | Response schedule, response length, negative review CTA |
Connect Review Platforms | Add or remove platform integrations |
Automation Preference | Choose between fully autonomous or manual approval |
Content Training | Teach AI your brand voice and style |
Review Request Automation | Automate outbound review requests |
Select Your Preferences
Response Schedule
(applies to Fully Autonomous mode)
Option | Description |
Within Minutes | Responds within 2–5 minutes |
Within an Hour | Responds at a random time within the hour (Recommended) |
Within a Day | Responds at a random time within 24 hours |
Response Length
Option | Description |
Short | 1–3 sentences. Concise and genuine. (Recommended) |
Long | 2–4 sentences or a short paragraph |
Negative Review CTA
Choose what to include when AI responds to negative reviews:
Option | Description |
No CTA | AI invites them to reach out without specifics |
Email CTA | Directs unhappy customers to email you |
Phone CTA | Directs unhappy customers to call you |
Visit Us CTA | Directs unhappy customers to visit your location |
Automation Preference
Mode | Description |
Fully Autonomous (Recommended) | AI generates and sends responses automatically based on your response schedule |
Let Me Review | AI generates suggested responses; you review and send them manually from the Reviews tab |
Connect Review Platforms
Supported platforms:
Platform | Connection Method |
Google Business Profile | OAuth (sign in with Google) |
OAuth (sign in with Facebook) | |
Zillow | Enter your Zillow professional reviews URL |
G2 | Enter your G2 product URL |
Google Play | Service account credentials |
Apple App Store | App Store Connect API key |
To connect a platform
Open Settings → Connect Review Platforms
Click the platform you want to connect
Follow the platform-specific setup instructions
Once connected, reviews begin syncing automatically
To disconnect, click the platform card and select Disconnect.
Content Training
Teach AI how to respond in your brand's voice.
Provide notes about your brand tone, style, and key messaging.
AI uses these notes to personalize every response.
Update at any time from Settings → Content Training.
How It Works
When activated:
Reviews from all connected platforms are synced into your dashboard.
AI analyzes each review and generates a personalized response.
In Fully Autonomous mode, responses are published on your chosen schedule.
In Let Me Review mode, responses are queued for your approval.
Analytics begin tracking across all platforms.
Billing
Item | Cost |
AI-generated response | 100 credits per generation |
Regeneration | Free (up to 20 per review) |
Credits are deducted when AI generates a response.
Manual replies you write yourself do not cost credits.
Deactivating Reviews Manager
To deactivate:
Click the Active status badge in the header
Select Deactivate
Confirm
What Happens After Deactivation
Effect | Details |
AI Responses Stop | No new responses are generated or sent |
Existing Replies Remain | Published replies stay on the platforms |
Reviews Stop Syncing | New reviews are no longer imported |
Billing Stops | No further credit charges |
Reactivation resumes syncing and AI responses.
Frequently Asked Questions
How long until reviews appear after connecting?
Reviews typically begin syncing within minutes. A full historical import may take longer depending on the number of reviews.
Can I edit AI-generated responses before sending?
Yes.
In Let Me Review mode, every response is editable before you publish it.
In Fully Autonomous mode, you can still view and edit responses in the Reviews tab.
What does "Response Ready" mean?
AI has generated a response that is waiting for your review and approval before being published.
Will deactivating delete my published replies?
No. Replies already published to platforms remain unaffected.
How does AI handle negative reviews?
AI crafts an empathetic response and includes your configured CTA (email, phone, or visit), directing the reviewer to contact you privately.
Can I respond to reviews manually?
Yes. The reply box on every review card lets you write and send a custom response at any time.
Which platforms support direct reply?
Direct Reply Supported
Google
Facebook
AI can publish responses directly to these platforms.
Suggested Responses Only
Zillow
G2
Google Play
Apple App Store
AI generates the response, and you can open the platform to post it manually.